Although this area of work is open to all graduates, a degree in the following subjects is likely to increase your chances:
- computer science;
- electrical/electronic engineering;
- physics;
- mathematics;
- computer software/computer systems engineering.
Entry with an HND is possible. A diploma in computer studies/computer science, electrical/electronic engineering and software engineering would be most helpful in securing a role.
Relevant work experience is beneficial, including experience gained through vacation work and summer placements, and being on the user end of IT systems is useful, too, as it gives you an idea of the types of problem that arise. Experience of team-working is also important.
Candidates will need to show evidence of the following:
- an up-to-date knowledge and understanding of your employer's business and industry needs as well as the technical demands;
- recognition of the importance of customer focus and/or of serving the needs of the end user;
- excellent communication skills, particularly the ability to communicate with staff who are not technically trained;
- the ability to take on a variety of tasks and pay attention to detail;
- analytical and problem-solving skills;
- team-working skills and the ability to feel comfortable working with different work teams, clients and groups of staff across an organisation;
- organisational skills and the ability to prioritise your workload.
Large companies, such as retailers and banks, regularly recruit graduates directly into their IT departments, and some smaller businesses are also willing to consider people straight from degree courses.
Tough competition for network engineer jobs means employers have their pick of candidates. Entry requirements typically include a Bachelors degree, certifications and perhaps several years' experience working on a help desk or as a system administrator.